• Locations in Lewisburg and Beckley, West Virginia
  • Monday–Friday: 8:30 a.m. – 5:00 p.m.
  • Beckley (304) 255-0005
  • Lewisburg (304) 645-4565
  • Locations in Lewisburg and Beckley, West Virginia
  • Monday–Friday: 8:30 a.m. – 5:00 p.m.
  • Beckley (304) 255-0005
  • Lewisburg (304) 645-4565

How is Trust Earned?

How to build trust with people and your insurance agency.

trust noun ˈtrəst  \ firm belief in the reliability, truth, ability, or strength of someone or something.

We understand that you may have a relationship built on trust with other insurance companies. Are you really getting the most out of that relationship? It’s easy to lose trust, but even harder to build it.  You want the best for you and your family and should never have to worry about being taken advantage of. We go through the ways on how to build a trusting relationship you can use with anyone or any agent.


Trust takes more than one person

A person to give it, and a person to earn it. Putting the “us” in trust. In general, it’s about communication between the two parties. It takes time to understand and value the relationships you have. Be honest with the message that needs to be conveyed.

Having best interest in mind

We value our customer’s time and money. We will not sell you insurance you do not need. Having your best interest in mind is key, especially dealing with delicate matters such as your property. When talking to people, value what they say. Listening is very important in our job, as listening is important in any relationship. This goes back to the communication aspect of trust.

Longstanding reputation

If you’re new to us, just check out the reviews left by past customers on our Facebook page. We have worked extremely hard to build our reputation with the community. How we are perceived by others matters, because we are depended on greatly. We have been doing this for 24 years, and we plan on continuing serving you.

Honesty is the best… policy

Out of all the policies we have, we are always honest. When we think you need a certain type of insurance, we really mean it. Trust comes in here as we want you to believe when we say “you definitely need this.”- without you thinking there is an underlying ulterior motive with us. Building trust takes time, and we definitely understand that. We hope that next time you may need insurance, or even advice on the steps to do so, you can give us a call. We are always willing to listen and help!

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Important Notice

In an effort to follow CDC guidelines of social distancing, and to protect our employees and customers, we are temporarily not allowing customers into the office.

Our office will remain open to service your business and all transactions can easily be done by email or phone! Most business can be conducted over the telephone by calling our office. Payments can be processed over the telephone, online or by mail.

As soon as possible, we will reopen our doors to customers. For your convenience and safety, we encourage the use of these platforms to make payments, request policy changes, and general inquiries. Utilizing these channels will help reduce the risk of spreading the virus or any communicable diseases. Thank you for choosing West Virginia Insurance Agency!

Lewisburg Office

Email: lewisburg@wvins.com

Phone: (304) 645-4565

Mail: 151 Feamster Road, Lewisburg, WV 24901

Beckley Office

Email: beckley@wvins.com

Phone: (304) 255-0005

Mail: 130 Brookshire Lane, Beckley, WV 25801